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POSITION: <\/b>Lead Case Manager<\/p>\n
POSITION SUMMARY: <\/b><\/p>\n
In support of the mission and vision of the Multicultural Council of Windsor & Essex County (MCC) the Lead will assist the Manager of the Settlement and Integration Program, in providing direction and guidance to the staff of the Windsor Resettlement Assistance Program so that the program goals and objectives, as funded by Immigration, Refugees and Citizenship Canada, are achieved.<\/p>\n
QUALIFICATIONS AND EXPERIENCE: <\/b><\/p>\n
– Post-Secondary Diploma and\/or Degree in Human Services, Education, Social Work or equivalent and a minimum three years of relevant experience<\/p>\n
– Strong knowledge and experience with issues related to diverse populations, including immigrants and refugees<\/p>\n
– Demonstrates knowledge of the area agencies serving immigrants, their programs and services, current immigration issues and resources available in the community<\/p>\n
– Proven work experience as a team leader<\/p>\n
– Demonstrated knowledge or experience in client case management; life skills, and group service delivery<\/p>\n
– Demonstrated experience in establishing strong and effective partnerships with community groups, service providers and other key stakeholders to develop responses to community issues and build on community strengths and resources<\/p>\n
– Strong experience in project management, including planning, monitoring, documenting, budgeting, reporting and evaluating<\/p>\n
– Excellent communication skills are required<\/p>\n
– Demonstrated leadership skills<\/p>\n
– Demonstrated ability to act proactively to ensure smooth team operations and effective collaboration<\/p>\n
– Strong analytical, problem solving and decision making skills<\/p>\n
– Proven organizational and time management skills<\/p>\n
– Proficiency in Microsoft Office is a must<\/p>\n
– Must possess a valid vulnerable sector police clearance, renewed every 3 years<\/p>\n
– Availability to work a flexible schedule, including days, evenings, weekends<\/p>\n
– Ability to speak a second language is an asset<\/p>\n
AREAS OF RESPONSIBILITY: <\/b><\/p>\n
GENERAL<\/b><\/p>\n
– Oversee the day-to-day operations of the CSS Program ensuring quality of day to day service delivery; reviews processes, suggests improvements, so that the team related metrics are met or exceeded<\/p>\n
– Support an environment that is aligned with MCC\u2019s mission and vision statement which provides holistic client services using a case management model of service that is client centric, strength based, and uses an empowerment based approach<\/p>\n
– Assist and support team members to achieve and maintain program and team goals<\/p>\n
– Assign cases; monitor, assess and maintain staff schedules<\/p>\n
– Delegate tasks and set deadlines<\/p>\n
– Identify staff development and training needs and ensure training fulfillment for the team by tracking against the Program\u2019s and team\u2019s training plan<\/p>\n
– Lead by example: demonstrate exemplary practice of MCC\u2019s policies and procedures<\/p>\n
– Contribute to recruitment \u2013 participate in screening and interviewing of candidates<\/p>\n
– Collaborate with WRAP and other MCC Programs in the development of group information sessions based on the needs of clients<\/p>\n
– Ensure program supports are in place (i.e. Language and client transportation)<\/p>\n
– Identify and initiate process improvements: conduct monthly team meetings to provide updates and identify gaps and opportunities (issues arising, challenges, trends); monitor metrics (i.e. iCARE, OCMS, ETO, tracking sheets, etc.); conduct quarterly activity service monitors, and file and inventory audits<\/p>\n
– Evaluate client\u2019s satisfaction and quality of service provided using program tools. Provide a report on an annual basis<\/p>\n
– Collaborate in the organization\u2019s annual program evaluation<\/p>\n
– Collaborate in the development and writing of proposals, as needed<\/p>\n
– Assist the Settlement and Integration Program Manager in budget monitoring<\/p>\n