Multicultural Council of Windsor & Essex County

POSITION: Lead Case Manager


In support of the mission and vision of the Multicultural Council of Windsor & Essex County (MCC) the Lead will assist the Manager of the Settlement and Integration Program, in providing direction and guidance to the staff of the Windsor Resettlement Assistance Program so that the program goals and objectives, as funded by Immigration, Refugees and Citizenship Canada, are achieved.


– Post-Secondary Diploma and/or Degree in Human Services, Education, Social Work or equivalent and a minimum three years of relevant experience

– Strong knowledge and experience with issues related to diverse populations, including immigrants and refugees

– Demonstrates knowledge of the area agencies serving immigrants, their programs and services, current immigration issues and resources available in the community

– Proven work experience as a team leader

– Demonstrated knowledge or experience in client case management; life skills, and group service delivery

– Demonstrated experience in establishing strong and effective partnerships with community groups, service providers and other key stakeholders to develop responses to community issues and build on community strengths and resources

– Strong experience in project management, including planning, monitoring, documenting, budgeting, reporting and evaluating

– Excellent communication skills are required

– Demonstrated leadership skills

– Demonstrated ability to act proactively to ensure smooth team operations and effective collaboration

– Strong analytical, problem solving and decision making skills

– Proven organizational and time management skills

– Proficiency in Microsoft Office is a must

– Must possess a valid vulnerable sector police clearance, renewed every 3 years

– Availability to work a flexible schedule, including days, evenings, weekends

– Ability to speak a second language is an asset



– Oversee the day-to-day operations of the CSS Program ensuring quality of day to day service delivery; reviews processes, suggests improvements, so that the team related metrics are met or exceeded

– Support an environment that is aligned with MCC’s mission and vision statement which provides holistic client services using a case management model of service that is client centric, strength based, and uses an empowerment based approach

– Assist and support team members to achieve and maintain program and team goals

– Assign cases; monitor, assess and maintain staff schedules

– Delegate tasks and set deadlines

  • Schedule and Chair regular team meetings

– Identify staff development and training needs and ensure training fulfillment for the team by tracking against the Program’s and team’s training plan

– Lead by example: demonstrate exemplary practice of MCC’s policies and procedures

– Contribute to recruitment – participate in screening and interviewing of candidates

  • Maintains program component of MCC webpage and MCC calendar of activities up to date
  • Work closely with WRAP program; ensure effective and efficient utilization of the organization’s resources; utilize language aids/interpreters/volunteers as necessary; link with other MCC Programs as necessary

– Collaborate with WRAP and other MCC Programs in the development of group information sessions based on the needs of clients

– Ensure program supports are in place (i.e. Language and client transportation)

  • Prepare program’s monthly, quarterly, annual and other narrative and statistical reports

– Identify and initiate process improvements: conduct monthly team meetings to provide updates and identify gaps and opportunities (issues arising, challenges, trends); monitor metrics (i.e. iCARE, OCMS, ETO, tracking sheets, etc.); conduct quarterly activity service monitors, and file and inventory audits

  • Attend MCC and Program meetings, as required

– Evaluate client’s satisfaction and quality of service provided using program tools. Provide a report on an annual basis

– Collaborate in the organization’s annual program evaluation

  • Explore opportunities and liaise, develop and maintain rapport with community based organizations and organization serving immigrants
  • Coordinate CSS YMCA annual visit and community meeting and presentation
  • Work closely with the CSS YMCA coordination team towards program growth and development
  • Attend community meetings as needed

– Collaborate in the development and writing of proposals, as needed

  • Keep the Settlement and Integration Program Manager up to date with all issues and concerns, and informed of all program activities

– Assist the Settlement and Integration Program Manager in budget monitoring

  • Attend professional development opportunities as required
  • Other duties as assigned

Please email your Resume AND Cover Letter to the attention of Human Resources.

APPLICATION DEADLINE: March 3, 2021 4:00 PM.

We thank all applicants and advise that only those selected for further consideration will be contacted. Please note that all applicants are encouraged to provide a valid email address for communication purposes.

The MCC is an equal opportunity employer and welcomes all applicants. We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the MCC’s Accommodation Policy, a request for accommodation will be accepted as part of our hiring process.

Part-time hours: 20 per week

Application deadline: 2021-03-03

Expected start date: 2021-04-01

Job Types: Part-time, Contract


  • Monday to Friday

Work remotely:

  • Temporarily due to COVID-19

COVID-19 precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place
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