Multicultural Council of Windsor & Essex County


POSITION:                          Life Skills Worker 

REPORTS TO:                     Supervisor         



In support of the mission and vision of the Multicultural Council of Windsor & Essex County (MCC) the Life Skills Worker will be responsible to supplement the services provided to Government Assisted Refugees (GARs) upon their arrival to Canada. The Life Skills Worker will be responsible for developing, implementing and providing enhanced orientation services and activities within the Windsor and Essex County area to assist GARs with the settlement and integration process so they have the basic life skills to successfully settle and integrate into Canadian society, as part of the Windsor Resettlement Assistance Program for Newcomers to Canada as funded by Immigration Refugees and Citizenship Canada (IRCC).



  • Post-Secondary Diploma in Human Services, Social Services and/or any related area and a minimum 2 years of relevant experience
  • Strong knowledge and experience with issues related to diverse populations, including immigrants and refugees
  • Demonstrates knowledge of the area agencies serving immigrants, their programs and services, current immigration issues and resources available in the community
  • Experience teaching life skills including but not limited to: delivery of information and demonstration on  banking, hygiene, shopping and other relevant life skills initiatives
  • Demonstrated group facilitation and presentation skills, including workshop planning and delivery
  • Strong problem solving and decision making skills are essential
  • Administrative, planning, facilitation, written and oral communication skills are essential
  • Strong digital and computer literacy including proficiency in Microsoft Office is a must
  • Must have the ability to travel to off-site locations in a timely and expedient manner as required. If method of travel is by vehicle, a current valid Driver’s License is required
  • Availability to work a flexible schedule, including days, evenings, weekends
  • Fluency in a second language is an asset (French, Arabic, Somali, Swahili)
  • Must possess a valid vulnerable sector police clearance, renewed every 3 years




  • To provide intensive and short term life skills help/enhanced orientation to high needs GARs for the first weeks after arrival
  • Reviews client assessment to assess client’s life skills
  • Develop a plan of action for clients who require Life Skills services
  • Conduct life skills sessions for clients (including; in-home visits, practical demonstrations, community agencies visits, health facilities, etc.) in a one to one basis or in group sessions as required
  • Monitor client’s life skills development and provide client reassessment if required
  • Will be required to accompany clients (via walking and public transportation) for life skills sessions and appointments
  • Develop and implement evaluation and monitoring tools to assess the effectiveness of Life Skills services
  • Maintain clients’ files and program statistics; maintain and record services delivered to clients; document all calls and client visits; prepare and submit statistical and progress reports to the supervisor as required
  • Prepares and submits monthly report and/or other reports as required
  • Participates in inter program client care conferences to review client’s settlement and integration process
  • Communicates with MCC staff on a regular basis and develops an effective working relationship; assists other staff to obtain desired client and program outcomes
  • Enhances a relationship of trust with the client/family to maximize the client’s ability to develop life skills, make own informed decisions and to achieve settlement and integration goals
  • Keep the immediate supervisor up to date with all issues and concerns with the program and maintain the supervisor informed of all program activities
  • Participate in regular program, team and organization meetings as required
  • Attend community meetings as required
  • Attend professional development opportunities as required
  • Other duties as assigned


  • Seeks to understand support and work toward MCC’s goals and objectives
  • Steps forward to address difficult issues and presents concerns constructively
  • Champions new and innovative approaches
  • Develops commitment in others through participative decision making and empowerment
  • Participates in sector specific committees and promotes MCC vision
  • Develops and nurtures a strong network of contacts by partnering with community agencies, ethno-cultural groups and community committees
  • Demonstrates an understanding of internal and external clients and gives precedence to the needs of clients
  • Requests feedback and input from clients and uses it for continuous improvement
  • Demonstrates a readiness to assist others
  • Participates actively on teams, contributing ideas and suggestions towards meeting MCC goals
  • Is open to others ideas and supports team decisions
  • Demonstrates awareness and respect for others’ objectives and responsibilities
  • Presents information and expresses ideas clearly through the spoken word; influences or persuades others
  • Writes clearly and effectively to present ideas and to document activities
  • Attempts to resolve conflicts situations collaboratively and works toward win–win outcomes
  • Builds support for ideas or changes by developing and presenting logical arguments
  • Motivates and generates commitment by tying ideas into the needs and goals of MCC and others.
  • Acknowledges and assumes of responsibility for actions within the scope of their position with respect to their program/services, clients, and the organization as a whole.


Please email your Resume AND Cover Letter to the attention of

APPLICATION DEADLINE: August 02, 2021  5:30pm.

We thank all applicants and advise that only those selected for further consideration will be contacted. Please note that all applicants are encouraged to provide a valid email address for communication purposes.

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