Multicultural Council of Windsor & Essex County

MULTICULTURAL COUNCIL OF WINDSOR & ESSEX COUNTY

JOB DESCRIPTION

POSITION: Administrative Assistant

REPORTS TO: Finance Manager

POSITION SUMMARY:

Responsible for greeting clients in person or on the telephone and provide clerical support.

QUALIFICATIONS AND EXPERIENCE:

  • Strong customer service skills, previous experience desirable.
  • Ability to perform multiple tasks and work in a fast-paced environment.
  • Sensitivity to working with people from diverse backgrounds is a necessity.
  • Strong written and oral communication skills.
  • Working knowledge of Microsoft Office programs
  • Must be between 15 and 30 years of age at the start of employment.
  • Must have a valid SIN at the start of employment and be legally entitled to work in Canada.
  • Must be a Canadian Citizen, Permanent Resident, or Person to whom refugee protection has been granted.
  • Knowledge of a second language is preferred.

AREAS OF RESPONSIBILITY:

  • Greet visitors and clients, provide general program information and/or direct them to appropriate staff.
  • Answer incoming calls promptly, accurately and professionally and direct to appropriate staff.
  • Acquire knowledge of MCC programs, services and events to assist clients and visitors.
  • Provide all aspects of clerical support as requested by the immediate supervisor.
  • Notify immediate supervisor of any personnel schedule changes.
  • Other duties as assigned.
  • Maintain a clean and organized reception area.

 MCC CORE COMPETENCIES:

  1. LEADERSHIP
  • Seeks to understand support and work toward MCC’s goals and objectives.
  • Steps forward to address difficult issues and presents concerns constructively.
  • Champions new and innovative approaches
  • Develops commitment in others through participative decision making and empowerment.
  1. COMMUNITY DEVELOPMENT
  • Participates in sector specific committees and promotes MCC vision.
  • Develops and nurtures a strong network of contacts by partnering with community agencies, ethno-cultural groups and community committees.
  1. CLIENT FOCUSSED
  • Demonstrates an understanding of internal and external clients and gives precedence to the needs of clients.
  • Requests feedback and input from clients and uses it for continuous improvement.
  1. TEAM WORK
  • Demonstrates a readiness to assist others.
  • Participates actively on teams, contributing ideas and suggestions towards meeting MCC goals.
  • Is open to others ideas and supports team decisions.
  • Demonstrates awareness and respect for others’ objectives and responsibilities.
  1. POSITIVE COMMUNICATION
  • Presents information and expresses ideas clearly through the spoken word; influences or persuades others
  • Writes clearly and effectively to present ideas and to document activities.
  1. MANAGING RELATIONSHIPS
  • Attempts to resolve conflicts situations collaboratively and works toward win –win situations.
  • Builds support for ideas or changes by developing and presenting logical arguments
  • Motivates and generates commitment by tying ideas into the needs and goals of MCC and others.

CONTRACT DURATION:

10 Weeks @ 35 hours per week

WAGE:

$14.25 per hour

START DATE:

As soon as possible

APPLICATION PROCESS:

Please submit your resume and cover letter to hr@themcc.com by 5:00 PM Friday August 27, 2021

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