Multicultural Council of Windsor & Essex County

Client Support Services (CSS) Case Manager

POSITION: Case Manager

REPORTS TO: Settlement and Integration Manager


In support of the mission and vision of the Multicultural Council of Windsor & Essex County (MCC) the Case Manager will be responsible for the provision of ongoing support and expertise through comprehensive assessment, planning, implementation and overall evaluation of client needs within the

Client Support Services Program as funded by Immigration Refugees and Citizenship Canada (IRCC).


– Post-Secondary Diploma and/or Degree in Human Services, Education, Social Work or equivalent and a minimum three years of relevant experience

– Strong knowledge and experience with issues related to diverse populations, including immigrants and refugees

– Demonstrates knowledge of the area agencies serving immigrants, their programs and services, current immigration issues and resources available in the community

– Experience with case management and coordination including but not limited to: handling case assignments, drafting settlement plans, reviewing progress and determining closure

– Coordinating and providing care that is safe, timely, effective, efficient, equitable, and client centric

– Demonstrated experience in establishing strong and effective partnerships with community groups, service providers and other key stakeholders to develop responses to community issues and build on community strengths and resources

– Demonstrated group facilitation and presentation skills, including workshop planning, delivery and evaluation

– Strong problem solving and decision making skills are essential

– Administrative, planning, facilitation, written and oral communication skills are essential

– Proficiency in Microsoft Office is a must

– Must have the ability to travel to off-site locations in a timely and expedient manner as required. If method of travel is by vehicle, a current valid Driver’s License is required

– Availability to work a flexible schedule, including days, evenings, weekends

– Ability to speak a second language is an asset

– Must possess a valid vulnerable sector police clearance, renewed every 3 years



  • Conducts ongoing needs assessments with clients
  • Assists clients in developing a plan of action with both short-term and long term goals
  • Coordinate the access to program services based on needs assessment, working with other MCC staff, promoting effective and efficient utilization of the organization’s resources, such as utilizing language aids/interpreters/volunteers as necessary, links with other staff and other MCC Programs as necessary
  • Facilitates inter-program client care conferences to review client’s settlement and integration process
  • Provide information, orientation on one-to-one basis or in group sessions as required
  • Provide life skills/enhanced orientation as needed
  • If required, facilitates the referral process to other community organizations, coordinates the access to services: enhances a collaborative relationship with other service providers to facilitate the client access to services in the community, develops networks, fosters relationships
  • Conducts continuous assessment and monitoring of the client’s settlement process and the achievements of goals
  • Evaluate client’s satisfaction and quality of service provided
  • Enhances a relationship of trust with the client/family to maximize their ability to make informed decisions and achieve both short-term and long-term goals
  • Maintain clients’ files and program statistics; maintain and record services delivered to clients; document all calls and client visits; prepare and submit statistical and progress reports to the supervisor as required
  • Prepares and submits monthly report and/or other reports as required
  • Keep the immediate supervisor up to date with all issues and concerns with the program, and informed of all program activities
  • Participate in regular program, team and organization meetings as required
  • Attend community meetings as required
  • Attend professional development opportunities as required
  • Other duties as assigned

Please email your Resume AND Cover Letter to the attention of Human Resources.

APPLICATION DEADLINE: March 3, 2021 4:00 PM.

We thank all applicants and advise that only those selected for further consideration will be contacted. Please note that all applicants are encouraged to provide a valid email address for communication purposes.

The MCC is an equal opportunity employer and welcomes all applicants. We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the MCC’s Accommodation Policy, a request for accommodation will be accepted as part of our hiring process.

Part-time hours: 18 per week

Application deadline: 2021-03-03

Expected start date: 2021-04-01

Job Types: Part-time, Contract

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